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Z Baby Gear PO Box 19662 Boulder, Colorado 80308 (303)667-3007
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| FREQUENTLY ASKED QUESTIONS HOW DO I MAKE A RESERVATION? 1. Call: We can discuss your requirements to help you decide what to order.
2. Email: Send us an email with your questions or order request. We can email you back the required forms.
3. Forms: Download and fill in the following linked forms and send the completed forms to us.
We will respond to your order request by email or with a phone call (usually within 24 hours). If you do not hear from us, please check your spam folder for the response, or call to make sure we received your order. If your order delivery date is less than 7 days away, be sure to call, even if you have emailed us a completed order form. WHERE ARE YOU LOCATED? Our main location is at our home near 28th and Jay Road in North Boulder. You may also pick up /drop off at a Louisville location near McCaslin & Dillon Road. Louisville has limited inventory but with a little notice we can get your order there for you to pick up. WHERE DO I PICK UP MY ORDER? You are welcome to pick up/drop off your order at either our Boulder or Louisville location. Call for address and directions. We also deliver! See below for delivery details. *Please note that full size cribs requiring assembly must be delivered so we can set them up for you. WHERE DO YOU DELIVER TO, AND WHAT ARE DELIVERY FEES? Almost anywhere in Boulder County! Sorry, we cannot deliver to some mountain areas (Golden, Nederland, Estes Park, Gold Hill). You can however, arrange for porch pick-up at one of our locations, or we can meet you somewhere in town. If you are unsure if we deliver to your area, please check with us first. Delivery/Pickup fees quoted are one price that include both delivery AND pickup. Boulder or Gunbarrel (5 mile radius from North Boulder) - Free with a $40.00 minimum order. Louisville, Lafayette, Superior, Niwot and Southwest Longmont - Free with a $80.00 minimum order or $15.00 delivery/pick-up fee. (You can also pick up from a Louisville location to avoid delivery fees on smaller orders) Other parts of Boulder County - Free with a $120.00 minimum order, or $25.00 Delivery/Pick up fee. Call for delivery quotes to properties outside of Boulder County or west of Boulder. Fees subject to change. Orders placed for extended parts of Boulder/Broomfield counties placed less than 7 days prior to "Start Date" may not be guaranteed to be delivered, (please do ask) however those orders are available for pick-up at one our locations in Louisville or North Boulder. DO YOU DELIVER TO THE AIRPORT? We can deliver to the Boulder airport if there is someone there to receive the car seat or other items. As of now, we are not able to deliver to the Denver airport. Z Baby Gear is based in Boulder County Colorado and we will deliver to your final destination in Boulder County. WILL YOU INSTALL MY CAR SEAT? Here is a list of a few people that can help you to install a car seat. Keep in mind you will need to make an appointment so calling early is strongly advised. There is no charge for them to install a car seat for you. Dan Berg with Boulder Police Department (303) 441-4485 (regular business hours) Bill Flinchbaugh (303) 931-3443 ** If you use either Dan Berg or Bill Flinchbaugh to help install your car seat, 5% of your car seat rental fee will be donated to the Colorado Children's Automobile Safety Foundation to help make sure all children are safe in their car seats. http://www.carseatprogram.com/ You can also go to the following website for a list of certified technicians by area. http://www.nhtsa.gov/Safety/CPS Manufacturer’s Product instructions will be provided with every car seat. * Legally we are not allowed to install a car seat for you WHAT FORMS OF PAYMENT DO YOU ACCEPT? Visa, MasterCard, American Express, Discover, Good Checks or Cash. If you wish to pay with cash or a check, we will still need a credit card number on file in case there are damages to the products. A Credit Card Form is available for you to use, or you may call us with your payment information. WHAT IF I HAVE A LAST MINUTE CANCELLATION? We would appreciate 48 hours notice if you need to cancel an order. Absent serious extenuating circumstances, orders cancelled less than 48 hours before scheduled delivery may be charged a small cancellation fee. WHAT IF I NEED TO EXTEND MY RENTAL AGREEMENT? As long as the product is available after your contract date, you are welcome to extend your rental. HOW DO I KNOW THAT THE GEAR IS CLEAN? We take pride in offering clean baby gear in very good condition. Please let us know if you think otherwise so we can make necessary corrections. HOW DO I KNOW IF THE GEAR IS SAFE? We are on the email recall notification list for kid’s products through the federally funded CSPC (Child Safety Product Commission). When applicable, products are registered with their manufacturer. If you are interested in receiving recall notifications by email you can sign up at http://www.cpsc.gov/cpsclist.aspx If you feel a product is not safe for any reason, please let us know right away so we can provide you with a replacement. WHAT IF I DON’T FEEL THE GEAR IS CLEAN ENOUGH OR THAT IT IS SAFE FOR MY CHILD PLEASE let us know so we can replace it with something that is acceptable right away. ARE THERE QUANTITY DISCOUNTS AVAILABLE? Yes, contact us for pricing on longer rentals or multiple children discounts. WHAT IF YOU DON’T HAVE AN ITEM THAT I NEED? Please let us know what it is that you are looking for so can try to get it for you. This may take extra time though so keep that in mind.
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